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REFERENCE & HELP

Reference & Help

Find common terminology, answers to frequently asked questions, and practical examples of Nironcare services.

Terminology and Common Questions​

Glossary - Care terms​

  • Patient: A person receiving healthcare services.

  • Appointment: A scheduled time for a patient to receive a healthcare service or meet a doctor.

  • Registration: The process of recording or confirming a patient's information before receiving healthcare services.

  • Check-in: The process of confirming the patient's arrival at the hospital or service.

  • Queue: An organized list of patients waiting to receive a healthcare service.

  • Consultation: A healthcare discussion between a patient and a doctor or healthcare professional.

  • Clinical Note: Information recorded by a healthcare professional about a patient's consultation or care.

  • Triage: An initial assessment used to understand a patient's condition and determine the appropriate care priority or service.

  • Prescription: Instructions from a healthcare professional for medicines that a patient should take.

  • E-Prescription: A prescription created and managed digitally through the healthcare system.

  • Laboratory Test: A medical test performed on a sample, such as blood or urine, to provide health information.

  • Laboratory Result: The result or findings produced from a laboratory test.

  • Diagnostic Imaging: Medical imaging used to examine or understand a patient's condition.

  • Diagnostic Report: A report describing findings from a diagnostic examination or imaging service.

  • Pharmacy: A healthcare service that manages and provides medicines.

  • Follow-up: Additional healthcare services or consultation after an initial service or treatment.

  • Teleconsultation: A healthcare consultation between a patient and healthcare professional through digital communication.

  • Medical History: Information about a patient's previous healthcare conditions, treatments, and medical care.

  • Health Record: A collection of information about a patient's healthcare and medical services.

  • Inpatient: A patient who stays in a hospital for ongoing healthcare or treatment.

  • Outpatient: A patient who receives healthcare services without staying overnight in the hospital.

  • Discharge: The process of completing a patient's hospital stay and allowing the patient to leave.

  • Healthcare Service: A service provided to support a patient's healthcare needs, such as consultation, laboratory, imaging, or pharmacy services.

Glossary - Product terms​

  1. Niron App : An app that helps patients manage their healthcare needs, such as appointments, queues, and receiving information from the hospital.

  2. Doctor Portal: A system that helps doctors view patient information, manage consultations, and record care information.

  3. Pharmacy Portal: A system that helps pharmacy staff manage medicines, prescriptions, and medicine-related activities.

  4. Hospital Admin Portal: A system that helps hospital staff manage hospital information, users, services, and daily operations.

  5. Queue System: A system that helps manage patients waiting for services and lets staff call patients in the right order.

  6. OPD (Outpatient Department): Helps manage patients who visit the hospital for treatment but do not stay overnight.

  7. AI / Triage: Helps collect and review basic patient information to help identify the right level or type of care needed.

  8. Kiosk: A self-service screen that patients can use to register, check in, or get a queue number without needing staff to do every step.

  9. Other System Modules: Other parts of NironCare that support areas such as appointments, laboratory, inventory, billing, reports, and hospital management.

Frequently Asked Questions - Understanding Nironcare​

  1. What is NironCare?

-> NironCare is a digital healthcare platform that connects patients with healthcare services and healthcare providers through digital applications and services.

  1. What services does NironCare provide?

-> NironCare provides healthcare services such as appointment booking, doctor communication, consultation, health-related information, pharmacy services, and other digital healthcare services.

  1. Who can use NironCare?

-> Patients can use NironCare to find healthcare services, book appointments, communicate with doctors, and manage their appointments.

  1. What can I do with NironCare?

-> You can book an appointment, check your appointment, talk to your doctor, make payments, and get help when you need it.

  1. Is my information safe?

-> NironCare has a Privacy Policy that explains how your personal information is used and protected.

  1. Where can I read the Terms & Conditions?

-> You can open Terms & Conditions in the Patient App to read the rules for using NironCare.

  1. Where can I learn more about NironCare?

-> You can check About Us in the Patient App or visit the NironCare website for more information.

Frequently Asked Questions - Service use​

  1. How do I book an appointment?

-> Go to Niron App -> My Appointment/ Doctor / Hospital, choose a doctor or service, select the date and time, then confirm your booking.

  1. How can I see my appointment?

-> Go to Niron App -> My Appointment section to see your appointment details.

  1. How can I contact my doctor?

-> You can use the chat or other communication options available in the Niron App to contact your doctor.

  1. How do I join an online consultation?

-> Book an appointment using the tele-consultation option. Open your appointment and follow the instructions to join the online consultation when it is available.

  1. What payment methods can I use?

-> You can pay using ABA Pay, ACLEDA, Visa, Mastercard, or Cash on arrival, according to the available option.

  1. When do I pay for my consultation?

-> Follow the payment information shown when you book or use the service.

  1. What should I do if my payment does not work?

-> Check your payment information and try again. If it still does not work, contact NironCare support.

  1. I forgot my password. What should I do?

-> Use the Forgot Password option on the login page and follow the instructions.

  1. How do I change my password?

-> Go to Settings -> Security -> Change Password and follow the instructions.

  1. What should I do if I have a problem with the app?

-> Contact NironCare support through the available hotline, email, or Telegram support.

Frequently Asked Questions - Availability​

  1. Can I contact NironCare at any time?

-> The Patient App provides a 24/7 hotline for support.

  1. Can I book an appointment at any time?

-> You can book an appointment when there is an available date and time shown in the app.

  1. Can I choose any doctor?

-> You can choose from the doctors shown as available for the service you select.

  1. Why can't I find the doctor I want?

-> The doctor may not be available at that time, or the doctor may not provide the service you selected.

  1. Why can't I find the time I want?

-> That time may already be full or the doctor may not be available at that time.

  1. Are all services available at every hospital?

-> No. The available services can be different depending on the hospital or healthcare center.

  1. Can every doctor provide online consultation?

-> Online consultation depends on whether the doctor and service offer it.

  1. What should I do if there are no available appointments?

-> Try another date, time, or doctor. You can also contact NironCare support for help.

  1. Can I cancel my appointment?

-> Yes. The current Patient App FAQ says you can cancel up to 2 hours before your appointment.

  1. Where can I see what services are available?

-> You can check the available doctors, services, dates, and times in the Patient App when making an appointment

Examples and Demonstrations​

Examples & Demonstrations - Product examples​

Product examples demonstrate how different NironCare solutions can be used in a healthcare journey.

Example 1 - Patient Appointment​

Patient App -> Find Doctor -> Select Available Time -> Book Appointment -> Receive Confirmation -> Arrive at Hospital

Example 2 - Hospital Queue​

Check-in -> Get Queue Number -> Wait -> Staff Calls Patient -> Consultation -> Forward to Next Service

Example 3 - Doctor Consultation​

Doctor Portal -> Open Appointment -> View Patient Information -> Consultation -> Record Clinical Information -> Prescription / Next Service

Example 4 - Pharmacy​

Prescription -> Pharmacy Portal -> Review Prescription -> Check Medicine -> Prepare Medicine -> Patient Collection

Example 5 - Teleconsultation​

Patient Books Teleconsultation -> Appointment -> Join Video Consultation -> Doctor Consultation -> Prescription / Follow-up These examples show how different NironCare products can work together to support the patient's healthcare journey.

Examples & Demonstrations - Understanding examples​

Understanding examples help users see how NironCare terms and workflows relate to real hospital situations.

Example 1 - Appointment​

A patient needs to see a doctor -> searches for the doctor in the Patient App -> selects an available time -> confirms the appointment.

Example 2 - Queue​

The patient arrives at the hospital -> checks in -> receives a queue -> waits -> staff calls the patient -> patient proceeds to the service.

Example 3 - Laboratory​

A doctor requests a blood test -> patient goes to the laboratory -> laboratory performs the test -> result is recorded -> doctor reviews the result.

Example 4 - Prescription​

A doctor decides that medication is required -> creates an e-prescription -> pharmacy receives the prescription -> prepares the medicine -> patient collects it.

Example 5 - Follow-up​

After consultation or treatment -> doctor recommends follow-up -> patient schedules another appointment -> continues the recommended care.