Privacy Policy

1. Scope of This Privacy Policy

Nironcare ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the Nironcare Patient App, Doctor App/Web, and Admin Portal (collectively, the "Services").

This Privacy Policy applies to:

• Patients using the Nironcare Patient App.
• Doctors and healthcare professionals using the Doctor App/Web.
• Clinic staff and administrators using the Admin Portal.

This policy covers personal and health-related data processed through the Nironcare platform. By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name.
• Phone number.
• Email address.
• Date of birth.
• Gender.
• User role, such as patient, doctor, staff, or administrator.
• Profile photo, when provided.

2.2 Health and Medical Information

We may collect health and medical information when it is needed to provide healthcare services, including:

• Appointment records.
• Consultation notes.
• Prescriptions.
• Laboratory test results.
• Diagnostic imaging reports.
• Medical history entered by doctors or patients.

Medical data is accessed only by authorized users, such as doctors, patients, and permitted clinic staff, according to role-based permissions.

2.3 Usage and Technical Information

• Device information, such as operating system and application version.
• Log data, such as login time, IP address, and activity logs.
• Application interaction data, such as features used and errors encountered.

This information helps us improve system performance and security.

2.4 Payment and Wallet Information

If wallet or payment services are used, we may process:

• Wallet transaction history.
• Payment references; Nironcare does not store full bank-account or payment-card details.
• Payment provider identifiers and transaction reference IDs.

Payments are processed through third-party payment providers.

3. How We Use Your Information

We may use information to:

• Provide healthcare services and manage appointments.
• Enable communication between doctors and patients.
• Process prescriptions, laboratory orders, and diagnostic orders.
• Send service notifications and reminders.
• Manage wallet and payment transactions.
• Generate aggregated, non-identifiable reports and analytics.
• Improve system performance and user experience.
• Comply with legal and regulatory requirements.

4. Legal Basis for Processing

Depending on the applicable law and processing activity, personal data may be processed based on:

• The user's consent.
• The performance of healthcare services.
• Compliance with legal obligations.
• Legitimate business and operational interests.

5. Data Sharing and Disclosure

Nironcare does not sell personal data. We may share information only with:

• Authorized healthcare providers involved in the user's care.
• Clinics and authorized administrators managing healthcare operations.
• Laboratories, pharmacies, and diagnostic centers for order fulfilment.
• Payment service providers for transaction processing.
• Legal authorities when disclosure is required by law.

Third parties receiving personal data are expected to follow applicable confidentiality and data-protection requirements.

6. AI and Automated Processing

If AI-assisted features are enabled, such as note transcription or analytics:

• AI may process information to assist doctors and clinics.
• AI-generated outputs are intended to be reviewed and controlled by authorized human users.
• Automated outputs are not intended to replace professional clinical judgment.
• Users may be able to opt out of AI-assisted features where an opt-out option is provided.

7. Data Security

Nironcare's supplied policy describes safeguards that include:

• Encryption of data in transit and at rest.
• Role-based access control.
• Secure authentication using methods such as OTPs and tokens.
• System monitoring and audits.
• Activity logging for accountability.

No information system can be guaranteed to be completely secure. Security measures should be reviewed and improved as the platform evolves.

8. Data Retention

We retain information only for as long as necessary to:

• Provide healthcare services.
• Meet legal and regulatory obligations.
• Resolve disputes and enforce agreements.

Medical records may be retained according to applicable healthcare-record requirements.

9. User Rights

Depending on applicable law, users may have the right to:

• Access their personal data.
• Correct inaccurate information.
• Request deletion, subject to legal and healthcare-record requirements.
• Withdraw consent where processing is based on consent.
• Request data portability where applicable.

Requests may be submitted using the contact details in Section 14.

10. Children's Privacy

Nironcare is not intended for use by children without the consent of a parent or guardian. Clinics are responsible for ensuring that appropriate consent is obtained when registering minors.

11. International Data Transfers

Information may be processed or stored using secure cloud infrastructure. Where information is transferred across national borders, appropriate safeguards should be applied in accordance with applicable requirements.

12. Cookies and Tracking

For web-based services, such as Doctor Web and the Admin Portal, cookies or similar technologies may be used to:

• Maintain authenticated sessions.
• Improve performance.
• Enhance security.

Users can manage certain cookie settings through their browser.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes may be communicated through the application, website, or another appropriate channel.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

15. Acceptance

By using the Nironcare Patient App, Doctor App/Web, or Admin Portal, you acknowledge that you have read, understood, and agreed to this Privacy Policy.